Customer.io

Customer.io maintains formal commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), supported by Ami Resource Groups. The company's fourth core value is "Awkwardness"—celebrating uniqueness and supporting teams in an inclusive way. Director of Talent Nick Cortesi stated: "At Customer.io, being yourself isn't just tolerated; it's the whole point." The company holds a 4.0 Glassdoor Diversity & Inclusion rating. More than half of employees joined in the last year amid significant growth.

Customer.io operates as a fully remote, async-first company with ~420 employees distributed globally. The company scaled to $100M+ ARR without a physical office, using defined "collaboration hours" to minimize meetings and requiring written-first updates across time zones. Benefits include $250/month remote work stipend and coworking reimbursement. Named one of Newsweek's Global Most Loved Workplaces 2025 (ranked #5 of 100) and Built In's Best Remote Places to Work 2024.

Customer.io avoided layoffs during the 2022-2024 tech downturn while growing to approximately 420 employees. More than half the team joined in the past year during rapid expansion. The company received Inc 5000 and Deloitte Technology Fast 500 recognition in 2024, indicating continued growth trajectory. Customer.io achieved $100M+ ARR as a bootstrapped-to-profitable company, demonstrating sustainable growth without the venture-backed pressure that drove layoffs at peers.