Reversed 2020 commitment to stop selling facial recognition to police. CEO Arvind Krishna walked back diversity targets in 2024. Scaled back DEI initiatives.
IBM technology used in Israeli population registry since 1948 (Eitan system). Still provides services to Israeli government. Historical Nazi Hollerith connection resurfaced in criticism.
Laid off 13,000-17,000 employees 2023-2024. CEO Arvind Krishna announced 7,800 job cuts due to AI replacing back-office functions. Ongoing "workforce rebalancing."
Dropped the phrase "diversity, equity and inclusion" from its annual report. The wording appears in the 10-K filed 2022-02-22 and is absent from the 10-K filed 2023-02-28.