Mixed🤖AI EthicsJanuary 1, 2024

Twilio

Twilio AI in communications. Customer engagement AI. Segment integration.

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Twilio — AI Ethics: MIXED

Twilio AI in communications. Customer engagement AI. Segment integration.

https://reciepts.tech/stance/980

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Mixed🌈DEIFeb 2025

Dropped the phrase "diversity, equity and inclusion" from its annual report. The wording appears in the 10-K filed 2024-02-27 and is absent from the 10-K filed 2025-02-26.

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Opposed📉LayoffsJan 2024

Cut 17% of workforce (1,500 employees) in early 2024. Another 5% (300 employees) in early 2025. Total layoffs since 2022 exceed 3,000 (one-third of staff).

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Opposed👷Worker TreatmentJan 2024

Twilio 22%+ total cuts. Jeff Lawson stepped down. Segment sold. Dramatic downsizing.

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