Rappi

In February 2026, the Platform Workers' Union reached an agreement with Rappi following a court order instructing the company to refrain from violating workers' rights to due process after a delivery worker's account was blocked without justification. In March 2025, the Messenger Union of Turbo Stores achieved benefits for 700 delivery workers including secure parking zones, hydration, bathrooms, and due process rules through Labor Ministry mediation.

In February 2024, Colombia's Labor Ministry initiated a formal review of Rappi after couriers (Rappitenderos) filed complaints alleging the company did not provide dignified working conditions. Couriers demanded better pay amid Colombia's highest inflation in two decades. While Rappi expressed support for Law 2466 (June 2025) requiring platforms to contribute 60% to social security, these provisions remain unimplemented as of September 2026.

Rappi laid off 6% of its workforce in 2020 (~300 employees based on 5,000 total staff), less than a year after SoftBank invested nearly $1 billion. The cuts came as food delivery companies faced pressure to find a financially viable business model. In Brazil alone, 150 employees were let go as iFood competed for market share. The company later reached break-even for the first time in late 2023.